Who We Are
We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, like full benefits and a matching 401(k). In our fast-growing, high-volume environment, strong leadership and accountability are key drivers of success.
What’s It Like to Work Here
We’re energetic, team-driven, and growth-focused! We believe culture, people, and leadership matter just as much as results. Our leaders are empowered to make decisions, develop their teams, and continuously improve operations. When you grow, we grow—and we’re committed to helping you build a long-term, successful career with us.
Who You Are
As our Plumbing Service Manager – Drain Department, you are a people-first leader who excels at coaching, developing, and motivating teams. This role is more focused on leadership, communication, and performance management than hands-on technical work. While plumbing or drain experience is highly preferred, your ability to lead, manage KPIs, and deliver an outstanding customer experience is what matters most.
Essential Job Functions
- Oversee day-to-day operations of the Drain Service Department, managing a team of 15+ service technicians
- Lead and develop technicians through coaching, training, and performance management
- Foster a culture of accountability, professionalism, customer service, and teamwork
- Monitor and manage KPIs including productivity, revenue, conversion rates, customer satisfaction, and callbacks
- Conduct regular team meetings, ride-alongs, and one-on-one performance reviews
- Manage escalated customer concerns and complaints with professionalism and empathy
- Coordinate closely with dispatch, customer service, sales, and other department managers to ensure efficient scheduling and service delivery
- Ensure technicians follow company processes, safety standards, and customer service expectations
- Analyze performance data and reports to identify trends and opportunities for improvement
- Support hiring, onboarding, and training of new drain service technicians
- Drive consistent execution of company policies, procedures, and standards
- Promote efficiency, morale, and retention within the department
- Support company growth initiatives in a high-volume service environment
Essential Job Requirements
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- High School Diploma or GED equivalent
- 3+ years of management or supervisory experience
- Strong people leadership, coaching, and team-development skills
- Experience managing performance metrics and KPIs
- Proven customer service and conflict-resolution abilities
- Excellent communication and interpersonal skills
- Ability to lead in a fast-paced, high-volume environment
- Strong organizational and time-management skills
- Ability to exercise independent judgment and make sound decisions
- Basic computer skills and comfort using operational software
- Reliable and punctual attendance
- Fluent ability to speak, read, and write in English
- Commitment to company values and continuous improvement
Preferred Qualifications
- Plumbing or drain service experience (highly preferred, not required)
- Experience in home services (plumbing, HVAC, electrical, restoration)
- Experience with ServiceTitan or similar field service management software
- Background working in a larger, multi-division organization
Compensation & Hours
Pay: $100,000 – $150,000 (Base + Bonus)
Schedule: Monday – Friday
Location: In-office position
