Who We Are
We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, like full benefits and a matching 401(k). In our high-performance environment, your leadership and results directly impact both company growth and your earning potential.
What’s It Like to Work Here
We’re fun, driven, ambitious, and fast-paced! We value strong leadership, accountability, and teamwork. Our employees are the foundation of our success, and we invest heavily in their professional development. When you grow, we grow. We believe personal growth, leadership development, and operational excellence go hand in hand—and we’ll support you every step of the way.
Who You Are
As our Plumbing Install Manager, you are an experienced leader with deep plumbing knowledge and proven people-management skills. You thrive in a high-volume, KPI-driven environment and are comfortable managing large teams across multiple divisions. You are hands-on, solutions-oriented, and confident handling escalated customer concerns while driving performance, productivity, and quality across the install department.
Essential Job Functions
- Oversee day-to-day operations of the Plumbing Install department, leading a team of 40+ installation technicians
- Manage performance metrics, KPIs, productivity, quality scores, and departmental profitability
- Recruit, hire, train, coach, and develop plumbing install technicians and field leaders
- Foster a culture of safety, accountability, professionalism, and continuous improvement
- Conduct regular team meetings, performance reviews, and one-on-one coaching sessions
- Address and resolve escalated customer complaints with professionalism, empathy, and urgency
- Ensure all installs meet company, manufacturer, and local code standards
- Collaborate closely with dispatch, sales, customer service, and other trade managers to ensure seamless scheduling and workflow
- Monitor job progress, callbacks, warranties, and rework to minimize inefficiencies
- Enforce company policies, procedures, and safety standards consistently
- Analyze operational data and reports to identify trends, opportunities, and areas for improvement
- Maintain strong knowledge of plumbing systems, installation techniques, and best practices
- Support company growth initiatives and scaling efforts in a high-volume environment
Essential Job Requirements
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- High School Diploma or GED equivalent
- 3+ years of management experience, preferably leading large teams
- Strong background in plumbing installation or operations
- Experience working in a large, high-volume service organization
- Proven ability to manage KPIs, performance metrics, and multiple divisions or teams
- Excellent leadership, coaching, and team-development skills
- Strong customer service and conflict-resolution abilities
- Exceptional communication and interpersonal skills
- Ability to exercise sound judgment and make data-driven decisions
- Highly organized with the ability to manage multiple priorities effectively
- Proficient in basic computer systems and operational software
- Reliable, punctual, and committed to company values
- Fluent ability to speak, read, and write in English
Preferred Qualifications
- Plumbing license (preferred, not required)
- Experience with service or field management software (ServiceTitan preferred)
- Experience in home services (plumbing, HVAC, electrical)
Compensation & Hours
Pay: $100,000 – $150,000 (Base + Bonus)
Schedule: Monday – Friday
Location: In-office position
